Refund Policy

As an authorized reseller, Thermomixshop.it.com stands behind every product we sell. If you are not fully satisfied with your purchase, our refund policy is designed to give you peace of mind while ensuring a straightforward and transparent process.

To qualify for a refund, items must be returned within 60 days of delivery and remain in their original condition, including all packaging, accessories, and documentation. Products showing signs of misuse, alteration, or damage not caused during shipping may be excluded from refund approval.

Once your return is received and inspected, refunds are typically processed within 5–10 business days. Approved refunds will be issued to the original payment method. You will receive a confirmation email once the transaction has been completed.

Certain promotional bundles or final-sale items may be marked as non-refundable at the time of purchase. These exceptions will always be clearly stated on the relevant product page at Thermomixshop.it.com.

If you have questions about your refund status, please contact our customer service team at support@thermomixshop.it.com. We are happy to assist you throughout the process.